Refund Policy

Ultra Belleza

We are dedicated to delivering high-quality products to our valued customers. While we trust that your experience with UltraBelleza.com will consistently meet your satisfaction, we acknowledge that circumstances may arise requiring product returns. Should you need to initiate a return, kindly review the pertinent information outlined below:

  • Returns must be initiated within 21 days of the purchase/receipt date to qualify for a refund.
  • The item/order must be in new, unopened, and unused condition, still in its original sealed packaging.
  • Original shipping costs will not be refunded.
  • Please indicate the reason for your return on the front side of your receipt or packing slip.
  • Ship your UltraBelleza.com return to: Ultra Belleza Attn: Returns/Exchanges Dept. P.O. Box 251415 Glendale, CA 91205
  • Return shipping and handling fees are your responsibility unless the item/order is damaged (refer to Damaged Products Policy).
  • Retain the tracking number, as a refund is contingent upon our confirmation of the returned item/order's receipt. We are not liable for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Return processing takes 1-2 weeks from the time our office receives your item.
  • Allow at least 2 billing cycles for the credit adjustment to reflect on your credit card statement.
  • Do not send packages C.O.D.

Please note that advance notification of all returns is required by emailing us at wecare@UltraBelleza.com or contacting us by phone at (888) 610-3358 (M-F 9AM-5PM PST).

Kindly be informed that used and/or empty containers are ineligible for a refund. 

EXCHANGE POLICY

We are pleased to facilitate exchanges for defective, damaged, or unused items/orders. If you need to exchange your product, please review the following details:

  • Exchanges are accepted for items purchased on UltraBelleza.com within 21 days of the original purchase date.
  • Enclose the product you wish to exchange and your receipt. Provide instructions on the receipt regarding the item(s) to be exchanged and the reason.
  • If there is a cost difference with the exchange, our customer service representative may contact you for further information.
  • Return shipping and handling fees for exchanges will not be refunded.
  • Ship your UltraBelleza.com exchange to: Ultra Belleza Attn: Returns/Exchanges Dept. P.O. Box 251415 Glendale, CA 91205
  • Retain the tracking number, as a refund is contingent upon our confirmation of the returned item/order's receipt. We are not liable for lost packages.
  • Do not send packages C.O.D.

Similar to returns, advance notification of all exchanges is required by emailing us at wecare@UltraBelleza.com or contacting us by phone at (888) 610-3358 (M-F 9AM-5PM PST).

Please be aware that used and/or empty containers are ineligible for a refund.

DAMAGED PRODUCTS POLICY

In the event that you receive a damaged item, please contact our customer service team within 21 days of the purchase date for a replacement. Items will not be replaced after 21 days. Contact us at wecare@UltraBelleza.com or by phone at (888) 610-3358 (M-F 9AM-5PM PST), and we will provide the necessary return and/or exchange instructions."

RETURN/EXCHANGE POLICY/COVID-19 UPDATE

To protect our staff and our customers from any additional risk, we will not be accepting returns or exchanges of any merchandise until further notice.